Information we collect
For customers, SizaGo may collect names, phone numbers, email addresses, saved addresses, booking notes, location pins, uploaded booking photos, payment references, reviews and support messages.
For providers, SizaGo may collect profile details, phone numbers, service category, work area, banking payout details, identity documents, proof of address, work photos, approval status, ratings, earnings and support history.
Why we collect it
We use this information to create accounts, verify providers, match bookings, process payments, calculate service fees and provider earnings, provide support, prevent abuse and comply with legal obligations.
Location information
Customers provide a booking address and map pin so providers can find the service location. Exact customer location should only be shared with the assigned provider after a paid booking or accepted quote is confirmed.
Provider documents
Provider verification documents are sensitive. They should be stored privately, limited to authorised admin review, and never exposed publicly in production.
Payments
Card and bank payment processing is handled through approved payment providers. SizaGo stores booking payment status, payment references, commission and payout records, but does not store raw card details.
User rights
Users may request access, correction or deletion of their personal information, subject to legal, fraud-prevention, tax, payment and dispute-resolution requirements.
Security
SizaGo uses server-side sessions, CSRF protection on sensitive forms, admin-only service role access on the backend, private storage rules and audit logging for important admin actions.
Contact
For privacy, account correction or deletion requests, contact SizaGo support through the customer or provider support centre.
This policy should be reviewed periodically to remain aligned with POPIA and SizaGo operations.