Information we collect
For customers, SizaGo may collect names, phone numbers, email addresses, saved addresses, booking notes, location pins, uploaded booking photos, payment references, reviews and support messages.
For providers, SizaGo may collect profile details, phone numbers, service category, work area, banking payout details, identity documents, proof of address, work photos, approval status, ratings, earnings and support history.
Why we collect it
We use this information to create accounts, verify providers, match bookings, process online payments, calculate platform commission, manage provider payouts, provide support, prevent abuse and comply with legal obligations.
Location information
Customers provide a booking address and map pin so providers can find the service location. Exact customer location should only be shared with the assigned provider after a paid booking or accepted quote is confirmed.
Provider documents
Provider verification documents are sensitive. They should be stored privately, limited to authorised admin review, and never exposed publicly in production.
Payments
SizaGo is online-payment-only. Card/payment processing is handled through payment providers such as Yoco. SizaGo stores booking payment status, payment references, commission and payout records, but should not store raw card details.
User rights
Users may request access, correction or deletion of their personal information, subject to legal, fraud-prevention, tax, payment and dispute-resolution requirements.
Security
SizaGo uses server-side sessions, CSRF protection on sensitive forms, admin-only service role access on the backend, and audit logging for important admin actions. Before public launch, Supabase RLS policies and private storage rules must be reviewed carefully.
Contact
For privacy, account correction or deletion requests, contact SizaGo support through the support channel that will be published before launch.
This starter policy is product guidance for launch preparation and should be reviewed by a South African legal professional before public release.