1. SizaGo's role
SizaGo is a platform that helps customers request services and helps independent providers receive suitable work. Providers are responsible for performing services professionally, safely and honestly.
2. Customer responsibilities
Customers must provide accurate contact details, service instructions, booking location, access information and safe working conditions. Customers must not ask providers to perform illegal, unsafe or unrelated work.
3. Provider responsibilities
Providers must submit truthful onboarding information, keep documents up to date, arrive professionally, follow job instructions, update job statuses, upload completion photos where required, and treat customers and property with respect.
4. Online payments only
SizaGo bookings are online-payment-only. Fixed-price jobs must be paid before they become available to providers. Quote-based jobs must be paid after the customer accepts a provider quote.
5. Commission and payouts
SizaGo may deduct platform commission from every paid booking. Provider payout is the paid booking amount minus platform commission, refunds, penalties or adjustments where applicable.
6. Cancellations, refunds and no-shows
Cancellation and refund rules should be based on timing, provider acceptance, provider arrival, no-shows and dispute outcomes. These operational rules must be finalised before public launch.
7. Provider verification
SizaGo may require ID, proof of address, work photos, banking details and additional checks for services that involve entering homes, offices or estates. Approval may be rejected, suspended or revoked.
8. Ratings, reviews and disputes
Customers may rate completed services. SizaGo may review disputes, incident reports, suspected fraud, damage claims or abusive behaviour and may suspend accounts where needed.
9. Safety
Customers and providers must follow platform safety rules. SizaGo should provide a support path for urgent booking issues, incidents, damage reports and misconduct reports.
10. Changes
SizaGo may update platform rules, pricing, commission, verification requirements and supported services as the business grows.
These starter terms are product guidance for launch preparation and should be reviewed by a South African legal professional before public release.